As technology is growing sophisticated day by day, more and more businesses are struggling to manage disparate software components to run smoothly. More components essentially mean more IT-related issues. To give an example, let us consider a call center. A call center agent works using a variety of tools, viz. CRM, IVR, dialer, and so on. What if one of these tools goes wrong? The IT wing would then be busy fixing the issue. This would lead to waste of time and resources.
This situation could have been addressed in a better way, had there been an integrated system of software, and components. Legacy boxes gave way to all-in-one software suite, which would have all the components bundled up in a package.
As against a disparate system of components, an all-in-one software suite asks for less maintenance. Integrating office tools, therefore, does not just improve the efficiency of the workforce, but also utilizes resources to the fullest. A cohesive package of office tools would ensure maximum RoI (Returns on Investment). The first computers were huge boxes with a number of disparate components. As a result, they were difficult to operate. With advancements in technology, computers started shrinking in size, and so did their components. Now, a monitor holds the processor, mother board, RAM, and hard drive.
Similarly, database integration can simplify business processes. CRM integration and customization, likewise, can reduce wastage of precious resources. Web hosting services have gained immense popularity in the business circles. A web hosting service would use a Linux or Unix Operating System, or a Windows Server Operating System. Organizations opt for exchange hosting in order to enhance business communications through advanced collaboration. This type of hosting service is provided by a number of companies, Microsoft being one of them. IT hassles and maintenance issues are taken care of by the hosting service provider, and not by the business itself. This is perhaps the greatest advantage of exchange hosting.